return policy

Refund policy

At GAMETUCH, we are committed to customer satisfaction. If you need to return or exchange an item, our 30-day return policy ensures a clear and hassle-free process. Below, you’ll find the guidelines for different return and refund circumstances.

1. Return & Refund Eligibility

To be eligible for a return or refund, the following conditions must be met:

✔️ The product is within 30 days of delivery
✔️ The product is in its original condition (unused and undamaged)
✔️ The product is returned with all accessories and original packaging
✔️ Proof of purchase (order number or receipt) is provided

If you receive a damaged, faulty, or incorrect item, please contact us immediately.

2. Refund & Return Process for Different Circumstances

A. Exchanges (Wrong Colour or Changed Mind on Product Choice)

If you would like to exchange your GAMETUCH console for a different colour or model, you must:

Contact us at (thegametuch@gmail.com) within 30 days of delivery.
Return the item in its original condition with all packaging and accessories.
Once received, we will send out the new item.

Note:

Customers are responsible for return shipping costs unless the exchange is due to an error on our part.
If the requested exchange is out of stock, we can issue store credit or a refund.

B. Change of Mind Returns

If you no longer want the product, you may return it under the following conditions:

The item must be unused and in its original packaging.
Customers must cover the return shipping costs.
A restocking fee of $15 may apply if the item is missing accessories or packaging.

Refunds for change of mind will be processed within 7 business days after we receive the returned item.

C. Faulty or Defective Items

If your console is not functioning as expected, we will:

Troubleshoot the issue via email to resolve minor problems.
If the issue cannot be fixed, provide a prepaid return label to send the item back.
Once received and confirmed faulty, we will issue a replacement or full refund.

Important: